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Frequently Asked Questions

Purchase, Installation & Service Guide for DEEPPAI·POD Space Capsule Homestay

We adhere to the principle of "Comparing quality at the same price, and price at the same quality". Factory direct sales with no middleman markup, all export products are equipped with complete compliance certifications and a full warranty, bringing cost-effective solutions for global camp projects.

Product & Customization

What scenarios are your space capsules/camp pods mainly suitable for?

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1. Natural Scenic Spots / Camp Homestays: Luxury glamping sites and vacation homestays in deserts, seaside, lakeside, snow-capped mountains, etc. (Core fit for Middle East deserts, European and American national parks, etc.).
2. High-end Residential Support: Suburban internet-famous campsites, golf clubs, equestrian bases, and other high-end leisure places.
3. Commercial & Functional Facilities: Scenic spot ticket offices, tourist service centers, outdoor cafes, mobile gyms, etc.
4. Temporary Accommodation Support: Petroleum/mining infrastructure camps, overseas expatriate dormitories, temporary accommodation for large events/music festivals.
5. Themed Camps: Astronomical observatories, parent-child study bases, wellness resorts, pet-friendly camps.

What models are currently available and what are the main differences?

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K Series (K30/K50/K70) �?Classic Streamlined Panoramic Pod (Apple Cabin):
Featuring a panoramic floor-to-ceiling window + viewing terrace design, with a wide field of view and smooth lines. As the main best-selling model, it is suitable for various landscape vacation and light luxury homestay scenarios, providing the ultimate immersive accommodation experience.
C Series (C30/C50) �?Sci-fi Hexagonal Starship Pod:
Featuring a full glass roof and wrap-around viewing windows, equipped with futuristic ambient lighting. Designed for stargazing check-ins, internet celebrity live streaming, desert/mountaintop and other featured scenarios, the appearance is extremely futuristic.

How many people can each capsule accommodate?

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K Series Streamlined Panoramic Pods and C Series Hexagonal Starship Pods increase in capacity as the size increases, specifically:
K30: Accommodates 2 people
K50: Accommodates 2-3 people
K70: Accommodates up to 4 people
C30: Accommodates 2 people
C50: Accommodates 2-3 people

Can the internal layout be customized according to the project?

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Yes. Space capsules support customization. Internal layout, capsule size, window style layout, as well as exterior color and color scheme can all be adjusted according to your drawings and project requirements.

Can the capsule's internal layout, area, and soft furnishings be customized according to camp needs? Can the facade color/logo be customized?

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Supports full-dimensional customization, including internal floor plan layout, usage area, soft furnishing style. Exterior facade color, pattern, and camp logo can be sprayed/customized as needed. Expansion spaces such as balconies and terraces can also be added. Minimum order quantity is negotiable.

Is it supported to install smart home, security systems, floor heating/central air conditioning, etc.?

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Installation is supported. The capsule reserves various equipment interfaces, and full-house smart systems, cameras/smoke alarms and other security systems, as well as electric floor heating, central air conditioning, fresh air systems, etc. can be installed as needed. Custom configurations are integrated into the original circuit/control system.

Can the capsule be used in special environments such as seaside, high altitude, and desert?

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It can be used in special environments such as seaside, high altitude, and desert. The seaside model can have steel structure galvanization + fluorocarbon spraying double extra anti-corrosion. The desert model can be equipped with sand-proof sealing strips and dust-proof screens. Special treatment costs are calculated separately.

Structure & Parameters

What is the capsule's structure and insulation/soundproofing system like roughly?

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The capsule is equipped with a professional insulation and soundproofing system, with excellent heat insulation and sound insulation effects. It can be used stably in different climate regions such as high temperature and severe cold, ensuring a comfortable indoor experience.

What are the main materials used? Are they environmentally friendly and durable?

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The main materials of the capsule are steel structure frame, aluminum alloy guard plate, double-layer hollow tempered glass, environmentally friendly non-slip floor. Bathroom and electrical appliances are all selected brand finished parts; all category materials meet environmental protection standards, are sturdy and durable, weather-resistant, and suitable for long-term outdoor use.

What is the approximate daily water and electricity consumption of the space capsule?

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Under normal use, the daily water and electricity consumption for a single person is about 5-8 kWh of electricity and 0.3-0.5 cubic meters of water; the capsule reserves interfaces for photovoltaic panels, energy storage batteries, and rainwater collection systems, which can be installed as needed to adapt to outdoor camps without external water and electricity.

What are the waterproof, wind resistance, and earthquake resistance ratings of the capsule?

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The capsule body achieves IP65 waterproof rating, wind resistance level �?2, seismic intensity resistance �? degrees, and snow load capacity �?.7kN/�? It can withstand extreme weather such as conventional typhoons and blizzards, adapting to multiple scenarios such as coastal, plateau, and mountainous areas.

Production, Delivery & Export

How long does it generally take from confirming the plan to completing production?

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After the plan is confirmed, the production cycle is about 1 month.

What is the approximate delivery cycle for domestic/overseas projects?

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The overseas delivery cycle includes transportation time, totaling about 45-60 days (including 1 month production + 15-30 days international logistics). Specifics vary slightly depending on the destination port.

How many sets can you produce per year roughly?

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We have sufficient annual production capacity and can support bulk orders of dozens or even hundreds of sets for camps at one time. We can schedule production specifically according to project needs to ensure stable delivery.

When exporting products, do you provide a full set of documents required for customs declaration and clearance?

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We provide a full set of export compliance documents, including commercial invoice, packing list, bill of lading, CO/Form A certificate of origin, and certification reports for the corresponding country (CE/UKCA/UL, etc.), assisting customers in completing customs declaration and clearance processes.

What is the packaging method for the capsule? Is export transportation by FCL or LCL?

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Using vacuum moisture-proof film + anti-collision foam + steel-wood frame packaging. Usually FCL (Full Container Load) sea freight (1 standard container can hold 1-2 sets). It can also be transported in disassembled parts according to customer needs. After disassembly, it can be quickly assembled with no parts loss.

Installation & Foundation

What kind of foundation is required for installation?

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Space capsule installation adapts to two foundation forms: hardened concrete foundation or structural steel platform. Both are simple foundation constructions and do not require complex civil engineering.

After a set of capsules arrives at the site, how many days does it take from hoisting to being ready for move-in?

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It takes only 1-2 days from hoisting to move-in at the site; mainly need to equip a crane to complete hoisting, and basic water and electricity connection tools. No complex construction equipment is required.

If the camp needs to be relocated as a whole in the future, can the capsule be hoisted away as a whole?

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The capsule supports overall hoisting and relocation without disassembly. Under professional hoisting operation, it is not easy to cause damage, and can be quickly reconnected for use after relocation.

Does on-site installation require the manufacturer to send engineers for on-site guidance?

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We can provide free online installation guidance. If the customer needs it, the manufacturer can send professional engineers for on-site guidance. The engineer's travel expenses and man-hour fees can be negotiated whether to be included in the quotation. Bulk orders can waive the on-site guidance fee.

Certification & Compliance

What test reports or certifications does the product have?

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The product has authoritative test reports in multiple dimensions such as structure, materials, environmental protection, electrical, fire protection, etc., and possesses compliance certifications for domestic and major export countries; core includes steel structure wind resistance/seismic/mechanics testing, material formaldehyde/VOC environmental testing, insulation/soundproofing/watertightness/airtightness testing, electrical 3C/fire retardant testing, as well as ISO9001/ISO14001 system certification. Exports can provide localized certifications such as CE/UKCA (EU/UK), ETL/UL (North America), StandardsMark (Australia), etc. All reports and certifications support verification.

Does the capsule comply with the architectural planning approval requirements for camp cultural tourism projects?

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The capsule is a modular prefabricated building, which does not require complex architectural planning approval. In some areas, only filing is required; structural test reports and modular building certification documents can be provided to assist customers in completing the approval filing of camp projects.

Price, Payment & After-sales

What is the approximate price range for one capsule?

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The standard model unit price is about $35,000 USD. The price fluctuates with different capsule sizes, and the final quote can be adjusted based on personalized optional configurations.

Are there price discounts for bulk purchases?

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Bulk purchases can be given tiered price discounts according to the purchase quantity. The discount magnitude is discussed specifically; the factory has a sample capsule display area, supporting customers to visit the factory and sample capsules on site, and can also provide videos and panoramic VR displays of sample capsules.

If I want a formal quote, what project information do I need to provide?

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You need to provide the selected capsule model, purchase quantity, and personalized customization/optional requirements, and we will issue a formal PI (Proforma Invoice) quotation for you.

What is the payment method?

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We adopt a full payment ordering model. Production is arranged immediately after full payment. During production, we will regularly synchronize production and quality inspection progress with you to ensure that goods are delivered on time and guarantee your project promotion efficiency.

How long is the warranty period for capsule structure, exterior finish, doors and windows, electrical appliances, etc.?

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The capsule is a hot-dip galvanized steel structure frame, paired with polyurethane/rock wool insulation layer; the exterior decoration surface mainly uses fluorocarbon sprayed aluminum alloy panels, which are weather-resistant and corrosion-resistant; doors and windows use 6+15A+6 Low-E double-layer hollow tempered glass...
In terms of warranty, the main steel structure frame has a warranty of 5-20 years, exterior decoration surface/doors and windows have a warranty of 3-10 years, electrical appliances/bathroom/smart systems have a warranty of 1-2 years, and wearing parts have a warranty of 1 year. Specifics are subject to the contract.

If problems occur during use, what is your after-sales support method?

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We provide multi-channel after-sales support. Exclusive after-sales contacts follow up throughout the process. Routine problems can be quickly resolved through remote technical guidance via video and voice; if parts need to be replaced, original factory parts can be mailed for free (excluding wearing parts), and parts installation tutorials are provided at the same time; if remote solutions are not possible, professional engineers will be arranged for on-site maintenance to ensure normal use of the equipment.

Do you provide a spare parts list or recommendations for wearing parts?

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We will provide the project party with a full set of original spare parts list (including part model, specification, adaptation part), and issue a recommended purchase list for wearing parts (marking replacement cycle, stocking quantity) at the same time. The list adapts to daily maintenance needs, and original parts can be purchased directly as needed to ensure that the camp completes daily maintenance and parts replacement independently and efficiently.

Is it difficult to replace wearing parts?

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Replacing wearing parts is simple, accompanied by exclusive installation tutorials, and no professional tools are required; overseas customers can mail original parts directly via international express, and the parts delivery time is about 7-15 working days.